We thank you and appreciate your purchase with us. Please read the policies, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through our portal.

The order may be cancelled before shipment due to any of the following reasons :

1. The specific product/model is out of Stock.
2. The order could not be shipped within the specified timeline.
3. On customers request
4. The shipping address is not serviceable.
5. Any other reason beyond the control of headsetsindia.com

Refund Process:

1. Please connect with our customer care via email or call .
2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc. and shall take the request for refund or exchange.
3. Pack the product properly and label the product with the order number, and customer address.
4. Follow the instructions of customer care carefully for coordinating with the Courier company.
5. Ensure that the awb/ tracking number is shared with headsetsindia customer care once the courier agency has picked up the product.
6. The order shall be cancelled once the seller receives the product in undamaged condition (there should be no scratches, no dents etc.)

Please ensure to pack the product properly before handling it over to courier representative.

Exclusion: 
A refund can be refused if the following conditions are met.

1. The product is damaged and unusable or with scratches or incomplete as per the company policies..
2. The product is returned beyond the required return date or you have not informed us about the concern during the warranty period

Conditions:

1. The product ordered has not been shipped within the estimated time mentioned at the time of placing the order.
2. No intimation regarding delayed shipment of product is received either by call or sms.
3. For non delivery, the issue needs to be reported within 15 working days to headsetsindia portal.
4. Once the non delivery of the order is acknowledged, the request of cancellation and refund shall be initiated by headsetsindia customer care.

Refund Processing Time:
Once we have initiated the refund from our end, please allow 5-7 working days for the refund amount to be credited to your original payment method.

Refund Method:
The refunded amount will be credited to the same account or payment method used for the original purchase.