Jabra Connect India Pvt Ltd
Shipping Policy
We currently offer FREE DELIVERY on all orders. You do not pay any shipping charges on ANY orders placed on Jabra Connect store.
We make our best effort to ensure that your product is delivered within 7 working days of the order. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.Â
We are committed to delivering your order accurately, in good condition, and always on time.
Please note our shipping policy as follows:
- We ship on all week days (Monday to Saturday), excluding public holidays.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail us at onlinesupport@jabraconnect.com , mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations
*Note: In the event we have to cancel any items in your order, if you have paid using a credit card, debit card/net banking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 4 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
Refund Policy
At present due to COVID situation we are not accepting any RETURNS.
We thank you and appreciate your purchase with us. Please read the policies, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through our portal.
The order may be cancelled before shipment due to any of the following reasons :
- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request
- The shipping address is not serviceable.
- Any other reason beyond the control of headsetsindia.com
Refund Process:
- Please connect with our customer care via email or call .
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc. and shall take the request for refund or exchange.
- Pack the product properly and label the product with the order number, and customer address.
- Follow the instructions of customer care carefully for coordinating with the Courier company.
- Ensure that the awb/ tracking number is shared with headsetsindia customer care once the courier agency has picked up the product.
- The order shall be cancelled once the seller receives the product in undamaged condition (there should be no scratches, no dents etc.)
Please ensure to pack the product properly before handling it over to courier representative.
Exclusion:Â
A refund can be refused if the following conditions are met.
- The product is damaged and unusable or with scratches or incomplete as per the company policies..
- The product is returned beyond the required return date or you have not informed us about the concern during the warranty period
Conditions:
- The product ordered has not been shipped within the estimated time mentioned at the time of placing the order.
- No intimation regarding delayed shipment of product is received either by call or sms.
- For non delivery, the issue needs to be reported within 15 working days to headsetsindia portal.
- Once the non delivery of the order is acknowledged, the request of cancellation and refund shall be initiated by headsetsindia customer care.
Please Note:
- On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges.
- headsetsindia.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.
